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Phottix Warranty

What’s Covered?

The warranty covers product faults or factory defects for a period of two years after purchase. Products will be repaired with Phottix replacement part or reconditioned parts, or the product will be replaced with a new or reconditioned unit. This warranty is not transferable.

What’s Not Covered?

  1. Cables, bags and external diffusers, consumables and other accessories;
  2. Damage caused by improper use, rough or careless treatment;
  3. Use of unauthorized accessories such as cables, batteries or chargers;
  4. Damage caused by fire or other natural calamity;
  5. Problems caused by battery leakage;
  6. Damage or wear to the case;
  7. Lack of warranty card, original packaging and/or proof of purchase;
  8. Improper repair, adjustment or use of non-Phottix parts by unauthorized service technicians;
  9. Products bought from unauthorized resellers or purchased across international borders;
  10. Loss of income or future income as a result of product warranty service;
  11. Warranty period has expired.

Battery Care for Indra Flashes

Please note we are not responsible for battery damage caused by deeply-discharged batteries. We recommend charging the battery after each use. If battery is not being used, we recommend periodic charging.

How to use the warranty?

Customers must apply for a RMA number (service@phottix.com) and then send the product with original packaging, warranty card and copy of receipt or proof of purchase to a service center as directed by the Phottix service team. Shipping charges will be refunded or levied as prescribed by national regulations.

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